Leeds University Library

NUFF5000M
Module Reading List 2016/17

Quality Improvement in Health Care, 2017/18, Semester 2
Reinhard Huss
r.huss@leeds.ac.uk
Tutor information is taken from the Module Catalogue

Human agency, trust, methods and tools

Recommended reading

BALLARD, K.D, ROBINSON, S.I, LAURENCE, P.B, FRANCO, L.M, BENNETT, S, KANFER,R and STUBBLEBINE, P.(2004) Determinants and consequences of health worker motivation in hospitals in Jordan and Georgia. Social science & medicine. , 58, 343-355

BENGOA, R, KAWAR, R, KEY, P, LEATHERMAN, S, MASSOUD,R and SATURNO, P. (2006) Quality of care - a process for making strategic choices in health systems . Geneva: WHO Nonserial Publication

DAVIDOFF F. (2002) Shame: the elephant in the room. British medical journal. , 324, 623-24

MASSOUD, R, ASKOV, K, REINKE, J, FRANCO, L.M, BORNSTEIN, T, KNEBEL, E, and MACAULAY, C. (2001) A modern paradigm for improving healthcare quality . QA Monograph Series 1(1) Bethesda, MD: Published for the U.S.Agency for International Development (USAID) by the Quality Assurance Project.

TRAPP, B, TODD, C.H, MOORE, H et al (2001) The impact of supervision on stock management and adherence to treatment guidelines: a randomised control trial. Health policy and planning. , 16(3), 273-280

References and bibliography

Ackoff, R.L. (2006) Why Few Organizations Adopt Systems Thinking. Systems research and behavioral science. 23, 705-708.

Ackoff, R.L.and Pourdehnad, J. (2001) On misdirected systems. Systems research and behavioral science. 18, 199-205.

ANDERSON, B.G. (1992). Quality jargon : what's all the fuss? Australian Clinical Review, 12, 175 - 181. Available as an Online Course Reading in Minerva

ARAIN, SHIMAIL DAUD. (2001) Accreditation for Maryam Memorial Hospital (Dissertation for the MA in Hospital Management)

BAR-YAM, Y. About Complex Systems, New England Complex Systems Institute. [Accessed 12.02.2006]. Available from World Wide Web: http://necsi.org/guide/index.html

BAR-YAM, Y. (2000) HIV infection: Studying dynamic response. [Accessed 12.02.2006]. Available from World Wide Web: http://necsi.org/guide/examples/hiv.html

BAR-YAM, Y. (2000) Applications of Complex Systems: Medical Management. [Accessed 12.02.2006]. Available from World Wide Web: http://necsi.org/guide/examples/er.html

BEAUMONT, P.B. (1993) Human Resource Management. Key Concepts and Skills . London: Sage

BENNET, S and FRANCO, L.M. (1999) Public sector health worker motivation and health sector reform: a conceptual framework . Major Applied Research 5, Technical Paper 1, Bethesda MD: Partnerships for Health Reform project, Abt Associates

BENNET, S, GZIRISHVILI, D and KANFER, R. (2000) An in-depth analysis of the determinants and consequences of worker motivation in two hospitals in Tbilisi, Georgia . Major Applied Research 5, Working Paper 9, Bethesda MD: Partnerships for Health Reform project, Abt Associates

COLLINS,C. (1994) Management and organization of developing health systems . Oxford University Press: Oxford. (especially pp 260-266)

COLLINS, C and BARKER, C. (1994) The role of the supervisor and training. World hospitals and health services. , 30(2), 9-13

CROSBY, P.B. (1979) Quality is Free . New York: McGraw-Hill

DONABEDIAN, A. (1980) Exploration in quality assessment and monitoring volume 1: Definition of quality and approaches to its assessment . University of Michigan, Ann Arbor: Health Administration Press

DONABEDIAN, A. (1988) The quality of care – how can it be assessed? Journal of the American Medical Association. , 260, 1743-48

DONABEDIAN, A. (2003) An introduction to quality assurance in health care . Oxford : Oxford University Press

DOYLE, V. (1996) Ghanaian patients add their perspective. The health exchange. , June 1996, 12-14

DOYLE, V and HARAN, D. (1996) Making quality count. Health action. , 15, 4

ELLIS, R and WHITTINGTON, D. (1993) Quality assurance in health care: a handbook . London: Edward Arnold.

FLAUHALT, D, PIOT, M and FRANKLIN, A. (1988) Supervision of health personnel at district level . Geneva: WHO.

GAUCHER E and KRATOCHWILL EW. (1993) The leader’s role in implementing total quality management. Quality management in health care , 1, 10-18.

GOUDGE, J and GILSON, L.(2005) How can trust be investigated? Drawing lessons from past experience. Social science & medicine. , 61, 1439-51

GOURLAY, R. (1998) Dealing with difficult staff in the NHS . Kogan Page: London

GRYNA, F.M. (2001) Quality planning and analysis : from product development through use . 4th edition. New York: McGraw-Hill

HERSEY, P, BLANCHARD, K.H and LAMONICA, E. L (1978) A situational approach to supervision: leadership theory and the supervising nurse. In: Rakich, J S and Darr, K eds. Hospital organization and management : text and readings . New York: Spectrum. Available as an Online Course Reading in the VLE

HORNBY, P and SIDNEY, E (1988). Motivation and health service performance . WHO/EDUC/88.196

HUTCHINSON, L. (2003) ABC of learning and teaching. British medical journal. , 326(810), 810-2

JACOBSON, M.L , LABBOK, M.H and MURAGE, A.N. et al (1987) Individual and group supervision of community health workers in Kenya : a comparison . Journal of Health Administration Education , 5(1), 83-94.

KAMRAN, S, NEWELL, J and ROBINSON, M. (2005). Getting evidence into practice: what works in developing countries? International journal for quality in health care. ,17(5), 447-453

LEWIN, R. (1999) Complexity: life at the edge of chaos . 2nd edition. London: Phoenix.

LOEVINSOHN, B.P, GUERRERO, E.T and GREGORIO,S.P. (1995) Improving primary health care through systematic supervision: a controlled field trial. Health policy and planning. , 10(2), 144-153

LOUGHLIN, M. (2002) Ethics, management and mythology: rational decision making for health service professionals . Oxford: Radcliffe Medical Press.

LUHMANN, N. (1979) Trust and power . Chichester: Wiley.

MAXWELL, R.J. (1992) Dimensions of quality revisited: from thought to action. Quality in health care. , 1, 171-177

MOSS, F, PALMBERG, M., PLSEK, P and SCHELLEKENS, W. (2000) Quality improvement around the world: how much we can learn from each other. Quality in Health Care , 9, 63-66

OAKLAND, J. (2004) Oakland on quality management . Oxford: Elsevier Butterworth-Heinemann.

OFFEI, A. (1995) Ensuring the quality of care. Africa health. , 17(5), 18-19

ØVRETVEIT, J. (1992) Health service quality: an introduction to quality methods for health services . Oxford: Blackwell Science

ØVRETVEIT, J. (1998) Evaluating Quality pp 229-257. In Øvretveit, J Evaluating health interventions . Buckingham: Open University Press

PARSLEY, K and CORRIGAN, P. (1999) Quality improvement in healthcare : putting evidence into practice . 2nd edition. Cheltenham: Stanley Thornes (Publishers) Ltd.

PETERSEN, LISA. (2000) Quality assurance: a framework to improve clinical audit in Namibia (Dissertation for the MA in Hospital Management - unpublished)

RENWICK, M and HARVEY, R. (1989) Quality assurance in hospitals . Canberra: Australian Government Publishing Service

SATURNO, P.J. (1999) Quality in health care: models, labels and terminology. International journal for quality in health care. , 11, 373-374

SHAW, C.D. (2000) External quality mechanisms for health care: summary of the ExPeRT project on visitatie, accreditation, EFQM and ISO assessment in European countries. International journal for quality in health care. , 12, 169-175

SCHMIDT, M.J. et al (1992) Staffing for success: a guide for health and human service professionals . London: Sage Publications.

TAVROW, P, YOUNG-MI, K and MALIANGA, L. (2002) Measuring the quality of supervisor-provider interactions in health care facilities in Zimbabwe. International journal for quality in health care. , 14 (Supplement 1), 57-66

TRIBUS, M. (1988) When the boss starts to talk about quality – Should I really listen? [Accessed 14.02.2012] Available from World Wide Web: http://honoringhomer.net/wp-content/uploads/2014/08/tribus.pdf

VALADEZ, J, VARGAS, W and DIPRETE, L. (1990) Supervision of primary health care in Costa Rica: time well spent? Health policy and planning. , 5(2), 118-125

WEIGHTMAN, J. (1996) Managing people in the health service . London: Institute of Personnel and Development.

WIKIPEDIA (The Free Encyclopedia) (2007) System. [Accessed 12.02.2007]. http://en.wikipedia.org/wiki/System

Available from World Wide Web: http://en.wikipedia.org/wiki/Systems

ZEITHAML, V.A, PARASURAMAN, A and BERRY, L.L. (1990) Delivering quality service . New York: The Free Press.

Useful journals

International journal of health care quality assurance.

International journal for quality in health care.

Quality assurance in health care.

Quality management in health care

Quality in primary care.

Useful websites

Baldridge National Quality Program

Clinical Governance Support Unit

European Foundation for Quality Management

Care Quality Commission

International Organization for Standardization

Joint Commission

Joint Commission International

Promoting the Quality of Medicines in Developing Countries (US Pharmacopeial Convention)

Quality Assurance Project

The International Society for Quality in Health Care (ISQua)

Top of page

Principles, tools, approaches, frameworks and models

Recommended reading

OAKLAND, J. (2004) Chapter 2: Models and frameworks for quality management. Pp. 24-40 In: Oakland, J Oakland on quality management . Oxford: Elsevier Butterworth-Heinemann. EBook available

Øvretveit J (2005). What are the advantages and limitations of different quality and safety tools for health care? Copenhagen, WHO Regional Office for Europe (Health Evidence Network report; http://www.euro.who.int/document/e87577.pdf )

Smits et al. (2014) Hospital accreditation: lessons from low- and middle-income countries. Globalization and health 10:65 http://www.globalizationandhealth.com/content/10/1/65

WALSHE, K.(2009) Pseudoinnovation: the development and spread of healthcare quality improvement methodologies; International journal for quality in health care , 21 (3), 153–159.

References and bibliography

ANAND, S. (2004) The concern for equity in health. pp 15-20. In: Public health, ethics and equity . S. ANAND, F. PETER and A. SEN (Eds.) Oxford: Oxford University Press.

ARAIN, SHIMAIL DAUD. (2001) Accreditation for Maryam Memorial Hospital. (Dissertation for the MA in Hospital Management)
 

COLLINS, C and BARKER, C. (1994) The role of the supervisor and training. World hospitals and health services. 30(2), 9-13

Dixon-Woods M, Bosk CL, Aveling EL, et al. (2011) Explaining Michigan: developing an ex post theory of a quality improvement program. Milbank quarterly.. 89:167-205.

Dixon-Woods M, Leslie M, Tarrant C, et al. (2013) Explaining matching Michigan: an ethnographic study of a patient safety program. Implementation science 8:70.

DONABEDIAN, A. (2003) An introduction to quality assurance in health care . Oxford: Oxford University Press.

DOYLE, V (1996) Ghanaian patients add their perspective. The health exchange. , June 1996, 12-14

DOYLE, V and HARAN D (1996) Making quality count. Health action. , 15, 4

ELLIS,R and WHITTINGTON, D. (1993) Quality assurance in health care: a handbook . London: Edward Arnold.

FARMER, P (2003) Pathologies of power : health, human rights, and the new war on the poor . Berkely: University of California Press.

FLAUHALT, D, PIOT, M and FRANKLIN, A. (1988) Supervision of health personnel at district level . Geneva: WHO.

GOUDGE, J and GILSON, L (2005) How can trust be investigated? Drawing lessons from past experience. Social science & medicine. , 61, 1439-51

GOURLAY, R. (1998) Dealing with difficult staff in the NHS . Kogan Page: London.

GRYNA, F.M (2001) Quality planning and analysis : from product development through use . 4th edition. Boston: McGraw-Hill.

HERSEY, P, BLANCHARD, K.H and LAMONICA E.L. (1978) A situational response to supervision: leadership theory and the supervising nurse. In: RAKICH JS and DARR K (eds.) Hospital organization and management : text and readings . New York: Spectrum. Available as an Online Course Reading in the VLE

Hughes RG (editor) (2008) Patient Safety and Quality - An Evidence-Based Handbook for Nurses. Rockville (MD): Agency for Healthcare Research and Quality (US). Publication No.: 08-0043. Website: http://www.ncbi.nlm.nih.gov/books/NBK2651/

JACOBSON, M.L, LABBOK, M.H, MURAGE, A.N. et al (1987) Individual and group supervision of community health workers in Kenya : a comparison . Journal of Health Administration Education, 5(1), 83-94.

KAMRAN, S, NEWELL, J and ROBINSON, M. (2005). Getting evidence into practice: what works in developing countries? International journal for quality in health care. , 17(5), 447-453.

LOEVINSOHN, B.P, GUERRERO, E.T and GREGORIO, S.P (1995) Improving primary health care through systematic supervision: a controlled field trial. Health policy and planning. , 10(2), 144-153

LUHMANN, N. (1979) Trust and power . Chichester: Wiley.

MASSOUD, R, ASKOV, K, REINKE, J, FRANCO, L.M, BORNSTEIN, T, KNEBEL, E and MACAULAY, C. (2001) A modern paradigm for improving healthcare quality . QA Monograph Series 1(1) Bethesda, MD: Published for the U.S.Agency for International Development (USAID) by the Quality Assurance Project.

MAXWELL, R.J. (1992) Dimensions of quality revisited: from thought to action. Quality in health care. , 1, 171-177

MCNULTY, T and FERLIE, E. (2002) Reengineering health care: the complexities of organizational transformation . Oxford: Oxford University Press.

MOSS, F, PALMBER,G M, PLSEK, P and SCHELLEKENS, W. (2000) Quality improvement around the world: how much we can learn from each other. Quality in health care. 9, 63-66

ØVRETVEIT, J. (1992) Health service quality: an introduction to quality methods for health services . Oxford: Blackwell Science.

ØVRETVEIT, J. (1998) Evaluating quality pp 229-257 In: ØVRETVEIT, J. Evaluating health interventions . Buckingham: Open University Press.

PARSLEY, K and CORRIGAN, P. (1999) Quality improvement in healthcare : putting evidence into practice . 2nd edition. Cheltenham: Stanley Thornes (Publishers) Ltd..

Portela MC,Pronovost PJ, Woodcock T,et al. (2016) How to study improvementinterventions: a brief overviewof possible study types. British medical journal. Qual Saf doi:10.1136/bmjqs-2014-003620

PETERSEN, L (2000) Quality assurance: a framework to improve clinical audit in Namibia (Dissertation for the MA in Hospital Management - unpublished).  

SEN, A. (2004) Why health equity? pp 21-33 In: Public health, ethics and equity . S. Anand, F. Peter and A. Sen (editors) Oxford: Oxford University Press. Available as an Online Course Reading in Minerva

SHAW, C.D. (2000) External quality mechanisms for health care: summary of the ExPeRT project on visitatie, accreditation, EFQM and ISO assessment in European countries. International journal for quality in health care. , 12, 169-175

TAVROW, P, YOUNG-MI, K and MALIANGA, L. (2002) Measuring the quality of supervisor-provider interactions in health care facilities in Zimbabwe. International journal for quality in health care. , 14 (Supplement 1), 57-66

TRAPP, B, TODD, C.H, and MOORE H et al (2001) The impact of supervision on stock management and adherence to treatment guidelines: a randomised control trial. Health policy and planning. , 16(3), 273-280

Useful websites

Clinical Governance Support Unit

Healthcare Quality Improvement Partnership (HQIP) http://www.hqip.org.uk/

Quality Assurance Project

The International Society for Quality in Health Care (ISQua)

Audit and Inspection

Clinical Pathology Accreditation Ltd

Dutch Institute for Health Care Improvement (Visitation)

Care Quality Commission

Health and Safety Executive

Certification

European Communities Confederation of Clinical Chemistry and Laboratory Medicine

International Organization for Standardization

Accreditation

Accreditation Canada

Council for Health Service Accreditation of Southern Africa

Netherlands Institute for Accreditation in Healthcare

Haute Autorité de Santé

Irish Health Services Accreditation Board

Joint Commission

Joint Commission International

Quality Health New Zealand

Award/Excellence

Baldridge National Quality Program

European Foundation for Quality Management

Top of page

Quality of clinical care

Essential reading

BBC News, 17 June 1999 “Hospital death rates published”. Available from the World Wide Web at: http://news.bbc.co.uk/1/hi/health/background_briefings/performance_99/370494.stm [accessed 1 February 2007]

Bergs J, Lambrechts F, Simons P, et al. Barriers and facilitators related to the implementation of surgical safety checklists: a systematic review of the qualitative evidence. British medical journal. QualSaf 2015 Jul 21. doi:bmjqs-2015-004021

MAINZ, J (2003) Defining and classifying clinical indicators for quality improvement. International journal for quality in health care. , 2003, 15(6), 523-530.

References and bibliography

Althabe F, Bergel E, Cafferata ML, Gibbons L, Ciapponi A, Alemán A, Colantonio L, Palacios AR. (2008) Strategies for improving the quality of health care in maternal and child health in low- and middle-income countries: an overview of systematic reviews.
Paediatric & perinatal epidemiology ; 22(Suppl. 1): 42–60.

Baqui AH, Black RE, El Arifeen S, et al. Effect of zinc supplementation started during diarrhoea on morbidity and mortality in Bangladeshi children: community randomised trial.British medical journal. 2002;325:1059.

BBC News, 17 June 1999 “Hospital death rates published”. Available from the World Wide Web at: http://news.bbc.co.uk/1/hi/health/background_briefings/performance_99/369943.stm [accessed 1 February 2013]

BOYLE, R (2004) Myocardial infarction national audit project (Dear Colleague letter) Available from the World Wide Web at: http://www.dh.gov.uk/en/Publicationsandstatistics/Lettersandcirculars/Dearcolleagueletters/DH_4084029 [accessed 28 February 2007]

BRISTOL ROYAL INFIRMARY INQUIRY: Ian Kennedy, Chairman (2001). Learning from Bristol: the report of the public inquiry into children’s heart surgery at the Bristol Royal Infirmary 1984-1995 . Command Paper CM 5207. London: Stationery Office

Buckley GJ. and Pittluck RE, Rapporteurs; Board on Global Health; Institute of Medicine; The National Academies ofSciences, Engineering, and Medicine .2015. Improving Quality of Care in Low- and Middle-Income Countries:Workshop Summary. Washington DC: THE NATIONAL ACADEMIES PRESS. This PDF is available at http://www.nap.edu/21736

COLLOPY, B T (2000) Clinical indicators in accreditation: an effective stimulus to improve patient care. International journal for quality in health care. , 12(3), 211-216

HARVEY R (2004) Using Clinical Performance information to improve the quality of care in a specialist NHS Trust. Journal of nursing management. , 12, 427-435

Haynes AB, Weiser TG, Berry WR, et al. A surgical safety checklist to reduce morbidity and mortality in a global population. New England journal of medicine. 2009;360:491-9.

KENDRICK S (2001) Using all the evidence: towards a truly intelligent National Health Service. Health bulletin. ; 59(2) March 2001 Published by Common Services Agency, NHS in Scotland

MAINZ, J (2003) Defining and classifying clinical indicators for quality improvement. International journal for quality in health care , 2003, 15(6), 523-530

NICHOLSON, J (1997) Care pathways: a tool for improving quality and managing risk. Health Care Risk Report, 16-18 Available as an Online Course Reading in Minerva

O’BRIEN AP. BODDY JM, HARDY DJ and O’BRIEN AJ (2004) Clinical Indicators as measures of mental health nursing standards of practice in New Zealand. International journal of mental health nursing. , 13(2), 78-88

Reames BN, Krell RW, Campbell DA, et al. A checklist-based intervention to improve surgical outcomes in Michigan: evaluation of the keystone surgery program. JAMA Surgery Surg 2015;150:208-15.

SCHNEIDER EC, EPSTEIN AM (1996) Influence of cardiac surgery performance reports on referral practices and access to care: a survey of cardiovascular specialists. New England journal of medicine. , 335, 251-6

Seehusen DA, Johnson DR, Earwood JS, et al. Improving women’s experience during speculum examinations at routine gynaecological visits: randomised clinical trial. British medical journal. 2006;333:171.

SOCIETY OF CARDIOTHORACIC SURGEONS (2001) National Adult Cardiac Surgical Database Report 2000-2001. London: Society of Cardiothoracic Surgeons.

Urbach DR, Govindarajan A, Saskin R, et al. Introduction of surgical safety checklists in Ontario, Canada. New England journal of medicine. 2014;370:1029-38.

WRIGHT J and HILL P (2003) Clinical governance . Edinburgh : Churchill Livingstone.

Useful websites

The International Society for Quality in Health Care

Top of page

Developing a QI policy

Essential reading

OVRETVEIT J. (2004) Formulating a health quality improvement strategy for a developing country. International Journal of Health Care Quality Assurance, 17(7), 368-76. Available as an Online Course Reading in the VLE

PAWSON R, GREENHALGH T, HARVEY G and WALSHE K (2005) Realist review – a new method of systematic review designed for complex policy interventions. Journal of health services research & policy. , 10(3) Supplement 1, 21-34

References and bibliography

BARKER, C (1996) The health care policy process . London: Sage Publications

CUNNINGHAM, C (1963) Policy and Practice. Public administration. , 41, 229-237

GREEN, A T (2006) An introduction to health planning for developing health systems . 3rd edition. Oxford: Oxford University Press

LOCKYER, K. G. (1984) Critical path analysis and other project network techniques . London : Pitman.

O'BRIEN, JAMES J. and FREDRIC L. PLOTNICK. (2006) CPM in construction management . (6th edition). Boston, MA : McGraw-Hill.

OVRETVEIT J. (2004) Formulating a health quality improvement strategy for a developing country. International Journal of Health Care Quality Assurance, 17(7), 368-76. Available as an Online Course Reading in the VLE

PAWSON R, GREENHALGH T, HARVEY G and WALSHE K (2005) Realist review – a new method of systematic review designed for complex policy interventions. Journal of health services research & policy. , 10(3) Supplement 1, 21-34

WALT G (1994) Health policy: an introduction to process and power . London: Zed Books.

Useful websites

Smartdraw

Mind tools

Top of page

Generic approach

Essential reading

Gabbay J, le May A. Evidence based guidelines or collectively constructed “mindlines? ” Ethnographic study of knowledge management in primary care. British medical journal. 2004;329:1013.

OVRETVEIT, J (2004) A framework for quality improvement translation – understanding the conditionaliy of interventions . Joint Commission Journal on Quality and Safety, Global Supplement, 15-24

WEST, E (2001) Management matters: the link between hospital organisation and quality of patient care. Quality in health care. , 10, 40 - 48.

References and bibliography
Bailey C, Blake C, Schriver M, CubakaVK, Thomas T, HilberAM. 2016. A systematic review of supportive supervision as a strategy to improve primary healthcare services in Sub-Saharan Africa.International journal of gynecology and obstetrics. 132 (2016) 117–125

CROSBY, P B (1989) Quality education system for the individual : QES. . London: The Creative Factory, Crosby Quality College

DAFT, R L and MARCIC, D (2004) Understanding management . 4th edition. Orlando, FL: Harcourt Brace & Co, The Dryden Press

DONABEDIAN, A (1994) The contribution of consumers to promoting the quality of health care. Paper presented at the 11th International Conference on Quality Assurance, Venice, Italy, May 28 1994. [Full text not available].

DOYLE, V (1996) Ghanaian patients add their perspective. The health exchange. , 12-14

FONN, S and XABA, M (2001) Health Workers for Change: developing the initiative. Health policy and planning. , 16 (suppl. 1), 13-18

HAMMER, M and CHAMPY, J (2001) Reengineering the corporation : a manifesto for business revolution . London : Nicholas Brealey Publishing.

JURAN, J M (1988) Juran on planning for quality . New York: The Free Press

Mannion R, Davies HT. Cultures of silence and cultures of voice: the role of whistleblowing in healthcare organisations. International Journal of Health Policy and Management. 2015;4(8):503-505. doi:10.15171/ijhpm.2015.120 https://www.researchgate.net/publication/281583860_Cultures_of_Silence_and_Cultures_of_Voice_The_Role_of_Whistleblowing_in_Healthcare_Organisations

MCNULTY, T and FERLIE, E (2002) Reengineering health care: the complexities of organizational transformation . Oxford: Oxford University Press

OFFEI, A (1995) Ensuring the quality of care. Africa health. , (17)5, pp.18-19

OVRETVEIT, J (1992) Health service quality: an introduction to quality methods for health services . Oxford : Blackwell Scientific

OVRETVEIT, J (2002) Improving the quality of health services in developing countries: lessons for the West. Quality and safety in health care. , 11(4), 301-302

OVRETVEIT, J and GUSTAFSON, D (2003) Improving the quality of health care: using research to inform quality programmes. British medical journal. , 326(7392), 759-761

PARSLEY, K and CORRIGAN, P (1999) Quality improvement in healthcare . 2nd edition. Cheltenham: Stanley Thornes (Publishers) Ltd

PAWSON, R and TILLEY, N (1997) Realistic evaluation . London: Sage.

SACKETT, D.L, ROSENBERG, WMC, GRAY J.A.M, HAYNES, R.B and RICHARDSON W.S (1996) Evidence based medicine: what it is and what it isn’t. British Medical Journal , 312, 71-72

SHAW, C.D and CALO, I (2002) A background for national quality policies in health systems. Copenhagen: WHO. http://www.euro.who.int/__data/assets/pdf_file/0019/142066/E77983.pdf

SIDDIQI, K, NEWELL, J and ROBINSON, M (2005) Getting evidence into practice: what works in developing countries? International journal for quality in health care. , 17, 447-453

STAHR, H, BULMAN, B and STEAD, M (2000) The excellence model in the health sector: sharing good practice . Chichester: Kingsham Press

WEST, E (2001) Management matters: the link between hospital organisation and quality of patient care. Quality in health care. , 10, 40 - 48

Walker AE, Grimshaw J, Johnston M, Pitts N, Steen N and Eccles M. 2003. PRIME – PRocess modelling in ImpleMEntation research: selecting a theoretical basis for interventions to change clinical practice. BMC Health Services Research [electronic resource]. 3:22

ZEITHAML, V. A, PARASURAMAN, A and BERRY, L.L (1990) Delivering quality service . New York: The Free Press [describes SERVQUAL]

Useful websites

Clinical Evidence

Cochrane collaboration Patient Advice and Liaison Services (PALS)

Evidence-based practice online learning modules

Evidence informed decision-making

Critical appraisal of intervention studies

Patient Safety Research

Introductory WHO online course 

Top of page

Previous list

J. Shaw

BAKER, R, HEARNSHAW, H and ROBERTSON, N (1999) Implementing change with clinical audit . Chichester: John Wiley

CASSON, S and GEORGE, C (1995) Culture change for total quality . London: Pitman.

DONABEDIAN, A (2003) An introduction to quality assurance in health care . Oxford : Oxford University Press

ELLIS, R and WHITTINGTON, D (1993) Quality assurance in health care: a handbook . London: Edward Arnold

FORD, RC, BACH, SA and FOTTLER, MD (1997) Methods of measuring patient satisfaction in health care organisations. Health care management review. , 22(2), 74-89

HART, M. (1996) Incorporating outpatient perceptions into definitions of quality. Journal of advanced nursing. , 24(6), 1234-40

GRYNA FM (2001) Quality planning and analysis . 4 th edition. New York: McGraw-Hill

MASSOUD, R. (2002) A modern paradigm for improving healthcare quality . Bethesda, USA: Center for Human Services.

MAXWELL RJ (1992) Dimensions of Quality Revisited: from thought to action. Quality in health care. , 1, 171-5

MORGAN C and MURGATROYD S (1994) Total quality management in the public sector: an international perspective . Buckingham: Open University Press, p.8

ØVRETVEIT, J (1992) Health service quality an introduction to quality methods for health services . Oxford: Blackwell Science

ØVRETVEIT, J. (1999) Integrated quality development in public healthcare . Oslo: Norwegian Medical Association

PARSLEY, K. and CORRIGAN, P. (1999) Quality improvement in healthcare: putting evidence into practice . 2 nd edition. Cheltenham: Stanley Thornes (Publishers) Ltd

SITZIA J and WOOD N (1997) Patient satisfaction: a review of issues and concepts. Social science & medicine. , 45(12), 1829-43

STAHR H, BULMAN B and STEAD M (2000) The excellence model in the health sector . Chichester: Kingsham Press

WORLD HEALTH ORGANIZATION (2000) Quality improvement strategies in health care for middle and low-income countries : report of the 4th World Health Organisation [sic] & International Society for Quality in Health Care review meeting : Dublin, Ireland, 11-12 September 2000. Geneva: WHO

WRIGHT J and HILL P (2003) Clinical governance . Edinburgh: Churchill Livingstone

ZEITHAML VA, PARASURAMAN A and BERRY LL (1990) Delivering quality service . New York: The Free Press

Issues of:

International journal of health care quality assurance. , especially the following special issue:

Quality Assurance in Low and middle Income Countries: Experiences from the Quality Assurance Project. 14(1); December 2002.

International journal for quality in health care. .

Quality assurance in health care.

Quality in health care.

This list was last updated on 26/02/2017