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Module Reading List

Service Design Innovation, 2019/20, Semester 2
Dr Paul Wilson
Tutor information is taken from the Module Catalogue

Recommended for purchase

Marc Stickdorn, Jakob Schneider (2010) This is service design thinking : basics, tools, cases. ISBN: 9789063692568 (hbk.) : £40.00; 9063692560 (hbk.) : £40.00

Module core reading

Reason, Ben (2016) Service design for business : a practical guide to optimizing the customer experience ISBN: 9781118988923 (cloth); 1118988922 (cloth)

Macintyre, Mairi; Parry, Glenn; Angelis, Jannis; eds. (2011) Service design and delivery [electronic resource] ISBN: 144198321x; 9781441983213; 144198321x

Kimbell, Lucy (2011) The service innovation handbook : action-oriented creative thinking toolkit for service orgainizations ; templates - cases - capabilities ISBN: 9789063693534; 9063693532

Pole, Christopher J (2002) Practical social investigation : qualitative and quantitative methods in social research ISBN: 0136168485

Scientific journals

Journal of service research. ISSN: 1094-6705

A list of previous research in service design over the last 40 years:


Service Design Network. A Network of practitioners and researchers:

Service Design Tools platform: Service Design Tools is conceived as an open platform of knowledge, to be shared with the design research community:

Social Innovation Lab for Kent Method Deck (also known as SILK Method Deck): (Cards can be downloaded or a printed copy can be ordered).

This list was last updated on 13/09/2018