Dr Paul Wilson
Tutor information is taken from the Module Catalogue
Recommended for purchase
Marc Stickdorn, Jakob Schneider (2010) This is service design thinking : basics, tools, cases. ISBN: 9789063692568 (hbk.) : £40.00; 9063692560 (hbk.) : £40.00.
Module core reading
Reason, Ben (2016) Service design for business : a practical guide to optimizing the customer experience ISBN: 9781118988923 (cloth); 1118988922 (cloth)
Macintyre, Mairi; Parry, Glenn; Angelis, Jannis; eds. (2011) Service design and delivery [electronic resource] ISBN: 144198321x; 9781441983213; 144198321x.
Kimbell, Lucy (2011) The service innovation handbook : action-oriented creative thinking toolkit for service orgainizations ; templates - cases - capabilities ISBN: 9789063693534; 9063693532
Pole, Christopher J (2002) Practical social investigation : qualitative and quantitative methods in social research ISBN: 0136168485
Journal of service research. ISSN: 1094-6705
A list of previous research in service design over the last 40 years: http://www.howardesign.com/exp/service/
Service Design Network. A Network of practitioners and researchers: https://www.service-design-network.org/
Service Design Tools platform: Service Design Tools is conceived as an open platform of knowledge, to be shared with the design research community: http://www.servicedesigntools.org/
Social Innovation Lab for Kent Method Deck (also known as SILK Method Deck): http://socialinnovation.typepad.com/silk/silk-method-deck.html. (Cards can be downloaded or a printed copy can be ordered).
This list was last updated on 13/09/2018